Live Chat Support: The Complete Beginner’s Guide - Lime Connect
Say goodbye to long waiting times and frustrating service scenarios. Live chat support is everything most people won’t associate with customer support – fast, convenient, personal. Live chat allows you to seamlessly connect with your customers in real time, directly on your website. This unique set of characteristics separates chat from the standard contact channels, leading to a number of powerful benefits of live chat support . Phone holding times and slow email responses? Say bye bye bye to bad service.It goes without saying that you need to be friendly and positive when you’re working in customer support. But what you might not be aware of is the way our mind is playing tricks on us sometimes. The so-called negativity bias – our tendency to interpret ambiguity in a negative way – is a major cause of miscommunication and especially prevalent in written communication, such as live chat support.But there are some things you need to know to fully experience the benefits of this channel. Whether you’re new to the topic or want to up your game, this guide will show you how live chat software works and how you can master it in no time.From implementation to performance analysis to communication tips, I’ll walk you through the chat best practices we’ve learned at Lime Connect by building one of the leading live chat solutions and consulting thousands of companies with live chat implementation.